At bolaking, your privacy is not merely a legal obligation – it is our moral commitment. This policy clearly explains how we collect, use, store, and protect your personal data when you use our online casino platform.
We do not sell, rent, or share your personal data with third parties for marketing purposes without your consent. Your data is used solely to operate the platform and improve your experience.
Bolaking's approach to data privacy is built on six core principles that ensure your information remains under secure control at all times.
All data transmitted between your device and bolaking servers is protected by 256-bit SSL encryption. Your personal and financial information cannot be read by any unauthorized party during transmission.
Your personal data is stored on servers protected by multi-layered firewalls, strict access controls, and round-the-clock security monitoring. Only specifically authorised personnel may access member data.
You have the full right to access, correct, download, or request the deletion of your personal data. All data requests are processed within 14 business days through our support team.
Bolaking has never and will never sell, rent, or trade your personal data to any external party for marketing or advertising purposes without your explicit prior consent.
We retain your data only for as long as necessary for service and legal compliance purposes. Once the retention period expires, your data is securely deleted using irreversible erasure methods.
In the event of any security incident involving your data, bolaking is committed to notifying affected members within 72 hours, in line with industry best practices for data protection.
Bolaking collects various types of information in different contexts when you use our platform. Understanding what data we collect helps you make more informed decisions about the information you share with us.
Information you provide directly:
Information collected automatically:
Each category of data we collect has a specific and legitimate purpose – whether to verify your identity, process transactions securely, comply with legal requirements, or enhance your gaming experience. We do not collect unnecessary data.
The personal data we collect is used for the following purposes, all aimed at enabling us to provide you with a safe, seamless, and high-quality service:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account Management | Registration information, email, phone number | Contract fulfilment |
| Identity Verification (KYC) | ID document, proof of address, selfie | Legal obligations |
| Transaction Processing | Payment information, account balance | Contract fulfilment |
| Fraud Detection | IP address, activity patterns, device data | Legitimate platform interests |
| Customer Support | Communication records, account history | Contract fulfilment |
| Marketing & Promotions | Email, phone number, game preferences | Your Consent |
| Legal Compliance | All related data | Legal obligations |
Marketing specifically – you may opt out of marketing communications at any time by updating your communication preferences in your account settings. Opting out of the marketing list does not affect essential operational communications such as security notifications and transaction confirmations.
Bolaking does not sell or trade your personal data. However, in the course of operating the platform, we may share necessary information with a limited set of third-party categories as follows:
Third-party advertising companies, data brokers, social media platforms for targeting purposes, or any party without a legitimate operational need in relation to bolaking services.
Protecting your data is bolaking's highest technical and operational priority. We implement multiple layers of security to ensure your information cannot be accessed, altered, or stolen by unauthorised parties.
In the event of a security incident involving your personal data, we will notify you via your registered email within 72 hours, explaining what occurred, what data may have been affected, and the steps we are taking to further protect you.
Bolaking uses cookies and similar technologies to enhance your experience on the platform. Below are the types of cookies we use and their purposes:
You can manage your cookie settings through your bolaking account privacy settings or via your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the platform.
As a bolaking member, you have the following rights regarding your personal data. All data rights requests are processed by our Data Privacy team within 14 working days:
You may request a copy of all personal data we hold about you in a readily readable format.
If any of your data is inaccurate or outdated, you may request a correction at no charge.
Under certain circumstances, you may request the deletion of your data – subject to applicable legal retention obligations.
You may request your data in a portable format (JSON or CSV) for use with other services.
You may request that we restrict the processing of your data in certain situations while a dispute is being resolved.
You may object to the use of your data for direct marketing purposes at any time without providing any reason.
To submit any privacy rights request, log in to your bolaking account and access the "Privacy Settings" section, or contact our support team via Live Chat on the platform. We will verify your identity before processing any data request.
We retain your personal data only for as long as necessary for the stated purpose or to meet legal requirements. Retention periods vary by data type:
Once the retention period expires, your data is securely deleted using methods that ensure it cannot be recovered. For data in physical format (if any), we use certified document destruction services.
The bolaking platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18.
Should we discover that personal data of a child or minor under 18 years of age has been collected without proper age verification, we will take immediate steps to:
If you know or suspect that a minor is using the bolaking platform, please contact our support team immediately via Live Chat or our support email. Your report will be kept strictly confidential.
Bolaking reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When we make significant changes, we will:
Continued use of the bolaking platform after any Privacy Policy changes take effect will be considered your acceptance of the updated version. If you disagree with any changes, you have the right to close your account before the effective date.
For any inquiries, concerns, or requests relating to this Privacy Policy or the handling of your personal data, you may contact us through the following channels:
Our Data Privacy Team operates Monday to Friday, 9:00 AM to 6:00 PM (GMT+8). For non-urgent enquiries, we aim to respond within 2 business days. Account security-related enquiries are prioritised and answered within 4 hours.
No question is too small or too technical for our privacy team. We are committed to answering every inquiry clearly and transparently, in plain, easy-to-understand language – not in convoluted legal jargon.
With 256-bit SSL encryption, a transparent privacy policy, and a dedicated security team, you can play at bolaking with full confidence that your personal data is always protected.
Your privacy is protected. Play responsibly. 18+ only.